Cancellation & Refund Policy

Effective Date: Apr,2025

At Gyanchi, customer satisfaction is at the heart of what we do. Please read our policy on cancellations and refunds carefully before placing your order.

1. Order Cancellations

• You may cancel your order within 2 hours of placing it, provided it has not been processed or shipped.
• To cancel an order, please contact us immediately at gyanchi.store@gmail.com or call 9329244276.
• Once the order is processed or shipped, it cannot be cancelled.

2. Return Eligibility

• Returns are accepted only if the product delivered is damaged, defective, or incorrect.
• Return requests must be made within 2 hours of delivery.
• The item must be unused, in its original condition, and in original packaging.

Note: Items marked as non-returnable or on sale are not eligible for return unless defective.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be credited to the original payment method within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.

4. Exchanges

We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.

5. Non-Refundable Items

• Customized products
• Items purchased on clearance or final sale

6. Shipping Costs

• If the return is approved due to damage or incorrect product, Gyanchi will cover the return shipping.
• For all other returns, the customer is responsible for the return shipping costs.

7. How to Initiate a Return

To request a return or raise an issue, please contact:

Please include your Order Number, product details, and reason for return. Photos of the product may be required for verification.